Privacy Policy

1. Introduction

Synth Orbit ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

If you have any questions about this Privacy Policy, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you express interest in our services, participate in activities on our website, or contact us. The personal information we collect may include:

• Name and contact information (email address, phone number, business address)
• Company name and role
• Information provided in inquiry forms or communications
• Professional background relevant to service delivery

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses

2.3 Client Project Information

During service engagements, we may collect and process data provided by clients for the purpose of delivering AI consulting services. This data is handled according to specific confidentiality agreements and data processing terms established at the start of each engagement.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your inquiries and providing information about our services
• Delivering consulting services and project deliverables
• Communicating with you about service updates or relevant information
• Improving our website and service offerings
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and protecting our rights
• Sending occasional updates about our services (with your consent)

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: You have given explicit permission for processing your information
• Contract: Processing is necessary to fulfill service agreements
• Legitimate Interest: Processing serves our business interests while respecting your rights
• Legal Obligation: Processing is required to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share data with third-party service providers who assist with website hosting, analytics, or email communications
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Legal Requirements: We may disclose information when required by law or to protect our rights
• With Your Consent: We may share information for any other purpose with your explicit consent

Client project data is never shared with third parties except as specifically authorized in service agreements or required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Secure disposal procedures for data no longer needed
• Incident response protocols for potential breaches

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of information transmitted through our website or stored in our systems.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Contact Information: Retained until you request deletion or opt out of communications
• Project Data: Retained according to terms specified in service agreements, typically for the duration of the engagement plus a defined period afterward
• Website Analytics: Aggregated data retained for up to 26 months
• Legal Records: Retained as required by applicable law

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website usage. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and choices

You can manage cookie preferences through our Cookie Policy page or through your browser settings.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your information
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. We use standard contractual clauses approved by relevant authorities for transfers outside of Thailand.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Data Protection Officer

For questions about how we handle your personal information or to exercise your privacy rights, please contact our data protection team at [email protected].

15. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

16. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commission of Thailand or the relevant supervisory authority in your jurisdiction.